Queenslanders needing to report non-urgent policing matters can now access a new and dedicated service, Policelink on 131 444.
Police Minister Neil Roberts and Police Commissioner Bob Atkinson officially launched Policelink in August, and commissioned the new Policelink call centre in Zillmere on Brisbane’s northside.
Mr Roberts said the new service would allow for a better direction of police resources across the state.
“The Queensland Police Service receives approximately 450,000 Triple Zero calls a year, but only around 4% of these relate to a time critical or life threatening incident,” Mr Roberts said.
“The network of Triple Zero call centres across the state need to be able to focus on critical and life threatening incidents – that is why the Bligh Government has invested $54 million to establish Policelink.
“Policelink is not about replacing the current methods of contacting Queensland Police, and I still encourage people to call 000 in an emergency. It is another way to contact police when non-urgent assistance is required.
“If the crime is not happening now or is not life threatening I urge the community to call Policelink on 131 444.”
Mr Roberts said it was estimated the Policelink contact centre will handle more than two million calls per year and free up 260,000 police hours – equivalent to over 130 full time officers.
Policelink will align with the national 131 444 (131 triple four) number for non-urgent police assistance and will operate 24 hours a day, seven days a week.
Commissioner Atkinson said through the introduction of Policelink, the service would be able to moderate the demand on frontline police.
“This will result in improved police response times and enhanced client services,” Commissioner Atkinson said.
“The centre is staffed by over 370 employees-a mix of police officers and staff members specifically trained to handle the different cont act types delivered by the centre.”
“Policelink will receive calls from the community and Queensland Police Service members incorporating functions previously undertaken by the Police Headquarters Switchroom and Police Assistance Centre, along with the call taking function of the QPS Crime Stoppers Unit.
“Client Service Officers and Police Technical Advisors will work together to bring this new service to Queenslanders marking a new era in Queensland policing.”
Source: Minister for Police, Corrective Services and Emergency Services, The Honourable Neil Roberts, August 2010